Ordering & Payment

    What are your packing conditions?

    A:Usually, we pack the goods in neutral white boxes and brown cartons. If you have legally registered the patent, we can pack the goods in your branded boxes after receiving your authorization letters.

    What are your delivery terms?

    A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.

    How's your lead time?

    A: Normally, it takes 3 to 5 working days after receiving your advance payment. The specific delivery time depends on your order and quantity

    Can you produce according to samples?

    A: Yes, we can produce according to your samples or technical paper. We can build the molds and fixtures,We can provide customers with free samples, but customers must pay for the courier fee.

    How do you make our business a long-term good relationship?

    A: 1. We keep good quality and competitive price to ensure our customers benefit: 2. We respect every customer as our friend and we sincerely do business and make friends with them no matter where they come from.

    How to Maintain BENA PPF FAQ

    How do l wash BENA PPF?

    Hand wash with a "Ceramic Coating" friendly shampoo such as  Shampoo. Rinseless washes are also safe.

    How do l clean(clay) BENA PPF?

    Avoid using "Clay" it can mar the finish, get caught in edges and discolor the Clear Bra. The two contaminants that deterioratea Clear Bra are Road Tar and lron Oxide and two great chemical decontaminates for this are BENA Tar and BENA lron.

    What products should I NOT use to maintain BENA PPF?

    Do NOT use.. Detergents containing waxes, sealants or silicone.

    What should l NoT do?

    If something looks unusual, please ask.

    How to Maintain BENA WINDOW FILM FAQ

    How much window film do I need to wrap my car?

    This takes 3.5 meters, no mistakes. 1 roll of car measuring 1.52x30m can be used for 8 cars. Larger cars will obviously cost more.

    Post-installation considerations

    1.Please use a neutralcleaning solution or water to clean the window glassafter your film, and wipe it with a clean adhesive or cotton cloth to clean upthe water marks.2.Do not roll down your windows for at least 7 days after BENAinstallationduring which time place your car in full sunlight for optimalinstallation.

    Do nottouch or wash with thefollowingitems

    1.Steelwoolorsimilarmetal, plastic pads.2.Blades,scrapers or brushes.3.Helium-containing cleaners

    Refund

    I received my order after getting a refund. What can I do?

    Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

    I haven't received my order. What should I do?

    Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

    What if the package is held by customs?

    If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

    If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

    If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

    When will I receive my order?

    Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.